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For Emergencies: In case of emergency, such as a water main break, call 720-898-7760 during normal working hours. After hours, Weekends or Holidays, call 720-898-7820.

Current Water Topics

Hot, dry summers can lead to unexpected water bills

By the end of summer, people are watering less, so when a higher water bill arrives in the mail, it is natural to think a mistake may have been made. However, you are paying for water you used a few months ago. In the height of summer, your water bill reflects spring usage, and when summer is winding down, you may receive a bill that reflects usage during the hottest and driest time of the year. Higher usage can also push your bill into a higher billing tier. If you would like to review your bill, please contact Utility Billing at 720-898-7070. 

Online payment portal shows different amount due 

In the online payment portal, the prefilled amount under "amount due" shows utility charges that are not yet due. Please reference the amount due on your billing statement for current charges. The reason for the different amounts is due to the way waste and recycling fees are entered into the billing system. These fees are entered into the billing system as they occur, not as they are due for payment. If you pay the prefilled amount due, the difference will appear as a credit on your next billing statement. 

Water Bill Resources

Water Quality, Treatment, and Maintenance

Reporting Water Quality Concerns

To report non-emergency water quality concerns (such as odor or discoloration), the following resources are available:

  • During business hours (M-F 7:30 a.m. - 4:00 p.m.) or to leave a message,
    please call 720-898-7803, 720-898-7802 or 720-898-7822
  • After hours, please call 720-898-7820
  • To report a water problem electronically, 24/7, use Ask Arvada


Utility Billing: 720-898-7070, 8 a.m. - 5 p.m., Monday - Friday

To report a water break after hours or on the weekend: 720-898-7820.

To report a water problem electronically, 24/7, use Ask Arvada.

City of Arvada Water Quality Administrator: 720-898-7802